Refunds & Shipping Policy | MAHINA BEAUTE
MAHINA BEAUTE will fully refund or replace any goods purchased if they are found to be faulty, damaged or have caused a skin reaction. For instructions on how to return such products, please read “Returns of Opened Product” below.
Return / Exchange Policy for Un-Opened and Intact Product
If you change your mind about the products you have ordered and decide you no longer wish to use them, your unopened and intact MAHINA BEAUTE product(s) can be returned to us for a refund or exchange under the following conditions:
- Products must be unopened and in the original condition
- Products must be sent back within 10 days from original receipt of goods.
- Your proof of purchase / order information must also be included in the return.
Failure to meet with these conditions will result in an exchange or refund being denied.
Refunds will be processed in the same form that you originally paid for your order as soon as possible upon receipt of the returned products. Please note that refunds cannot be processed to expired credit cards.
The total value of the refund will equal the payment made for the goods purchased, excluding freight and any other relevant fees, including Customs or Import fees, if any.
Return of Products Purchased on Promotion or as Part of a Gift Pack
If the products you wish to return were purchased at a promotional or special offer price, the credit refund will be no more than the price paid for the products at the time of purchase. All goods must be returned in a new and unused condition within 10 days from the receipt of your order. No refunds or replacements will be given if the product has been opened and the product has been used, damaged or tampered with.
Return Ship-To Addresses
If you received your order placed via www.mahinabeaute.com , and wish to return it to us in accordance with the conditions listed above, please contact:
Returns of Opened Product
Regrettably, we cannot offer a refund or exchange once the product has been opened and used unless the product is faulty or defective, or has caused a skin reaction.
If you believe the product is faulty/defective in any way (colour, texture, smell), or if you experience a skin reaction, you may request an exchange of opened product.
In order to arrange the return for a faulty or defective product, please contact our Customer Care Team by emailing mahinabeaute@gmail.com Include in your email your name, invoice number and name of product, along with the reason you believe the product is faulty.
Upon receipt of your email, we will email you a return authorization number and inform you where to send the faulty product.
MAHINA BEAUTE will exchange a faulty/defective product if it is found there was a production error. If it is found that the product is faulty, the product will be replaced (the same size and value of the original product ordered) and the exchange shipping will be paid for by MAHINA BEAUTE.
If it is found that the product is NOT faulty, the customer will be charged the shipping fees.
Cancellations and Changes to Online Orders
MAHINA BEAUTE will endeavor to arrange the dispatch of your order as soon as we receive it. If you have changed your mind about your order and would like to cancel or change it, please email mahinabeaute@gmail.com as soon as possible, quoting your MAHINA BEAUTE order number. If your order has already entered the dispatch process, unfortunately, it cannot be changed or cancelled.
Incorrect Orders
If you have received your order from MAHINA BEAUTE and it is incorrect, please email mahinabeaute@gmail.com and include your MAHINA BEAUTE order number, so that we can arrange to have the correct products sent to you and the incorrect products returned to MAHINA BEAUTE.
We will dispatch the correct replacement for any incorrect product within 3 working days of receipt of return of the incorrect products. Your return must be accompanied with a proof of purchase and the products must be returned in a new and unused condition.
We ask our customers to advise us as soon as possible if your order has been delivered significantly late, damaged or incorrect. If this is the case, please email us at mahinabeaute@gmail.com
Please note that all claims will be honoured at the discretion of MAHINA BEAUTE and MAHINA BEAUTE reserves the right to refuse to refund or replace any customer claims when returns are excessive and it appears that the policy is being manipulated or abused.
Delivery Times
Contiguous USA | CANADA
We endeavor to dispatch shipments to the contiguous United States of America within 3 working days of placing your order. Most in the contiguous USA will receive items within 3-5 business days, however, remote destinations can take up to 7 business days. Expedited shipping is available for an additional cost of $20 and takes 2-3 business days.
Delivery Charges per Order
- Standard Domestic Shipping in the Contiguous USA: FREE shipping for orders in the amount of USD $75.00 or more
- Standard Domestic Shipping to the Contiguous USA for orders less than USD $75.00 is USD $10.00
- Standard Shipping for all orders to Canada is USD $10.00
MAHINA BEAUTE will not be liable for any additional charges levied as a result of any import tax which may be applied.
International Duties & Taxes
Shipping charges exclude any local customs duties or taxes. Customs duties and taxes are additional fees charged by local authorities and vary country to country. The additional fees are the responsibility of the customer. MAHINA BEAUTE encourages customers to source this information prior to purchase. Unfortunately, MAHINA BEAUTE is unable to provide information relating to the cost of unexpected taxes or duties as these charges vary and are beyond our control.
Please note that you will be asked to check your agreement to our Terms & Conditions when placing your order. According to our terms and conditions in the MAHINA BEAUTE Refund & Exchange Policy, you agree to cover the cost of freight for exchanged products or returns, unless you receive an incorrect or defective order.
Please note that you will be asked to check your agreement to our Terms & Conditions when placing your order. According to our terms and conditions in the MAHINA BEAUTE Refund & Exchange Policy, you agree to cover the cost of freight for exchanged products or returns, unless you receive an incorrect or defective order.
Tracking your order online
Upon dispatch of your order, a consignment note number will be emailed to you for ease of reference.
You may track the progress of your shipment at any time, via the designated shipping companies’ website tracking facilities.
Stock Availability
Occasionally, we experience short periods of stock being unavailable through our website. If one of the items you would like to order is listed as out of stock, please return to our website and place your order at a later date or sign up for PREORDER.
Privacy & Security
At MAHINA BEAUTE, we want your online shopping experience to be pleasant, easy and safe. We have gone to great measures and installed security programs to ensure all information used on our website is kept private.
All of your personal data (name, address, credit card number) will be kept secure, so it cannot be read by anyone over the Internet. We are bound by the Commonwealth Privacy Act 1988, which set out a number of principles concerning the protection of your personal information. MAHINA BEAUTE will not sell, rent or disseminate your personal information to other parties. We guarantee that every online transaction you make will be 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at our online store. Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges. If your bank does hold you liable for any portion of this $50.00, MAHINA BEAUTE will cover the entire liability for you, up to the full $50.00. This liability will be covered when MAHINA BEAUTE receives all documentation from a recognized bank confirming that the charges were made from our website, and were not authorized by the cardholder.
Liability of MAHINA BEAUTE
Please check all your order details carefully before processing your order. MAHINA BEAUTE will not take responsibility for any product lost or stolen that is addressed incorrectly due to incorrect information entered on your order form.
Review of Terms
These terms and conditions are subject to change from time to time without notice. Each order or transaction will be governed by the terms and conditions in force upon the date of that transaction.